Orders received will be invoiced. The invoice will either be mailed or faxed to you. Details of bank account for direct payment are located at the bottom of the invoice. Cheques can be forwarded to our PO Box 631, Narellan NSW 2567. Upon receipt of the payment goods will be sent within 2-3 days. We will contact you via email if stock is unavailable or to discuss alternative size or product.
We use couriers to deliver your purchase.
Incorrect delivery address details may result in delays or lost purchases, so please ensure you check your delivery details including postal code.
Deliveries within New South Wales allow 1-2 working days and within Australia 2-5 working days. A signature is required for receipt of goods. You may wish to use your own courier service for pick up, if so, contact us to arrange details.
We use Australia Post Air Mail for overseas orders. As Customs laws and duties vary, customs duty, tariffs, taxes or other charges by Customs authorities in the purchaser's country, are the purchaser's responsibilities.
Payment of goods.
Goods can be paid for by cheque. Cheques need to be cleared prior to shipping of goods. Direct debit into our account is also quick and easy, details of account to deposit into are on the bottom of our invoice. Credit card payment not available.
Refunds & Exchanges
If for any reason you are not completely satisfied with your purchase, simply email or fax for a "Return Form" from us, complete the form and return it for a reflund or exchange. Products for refund or exchange must be in as new condition, and will be refunded for the entire purchase price including freight on the original invoice. Freight charges for return of goods to D.E.K. Tooling Supplies are the purchasers responsibility, we do not accept goods returned on Cash on Delivery (COD).